Shopping Guide

Alimia Lighting's Customization Service Process

Step 1: Hassle-Free Delivery and Inclusions

  • Free Shipping: All our products come with free delivery.
  • Free Bulb: Each lighting fixture includes a complimentary bulb.
  • All-Inclusive Pricing: The listed prices on our website include shipping and all applicable taxes, ensuring no additional costs for our customers.

Step 2: Customization Pre-Order

  • Reference Specifications: Customers can refer to the specifications on our website before placing an order.
  • Customization Requests: For changes in color, material, wire length, fixture type, or bulb color temperature, please contact our customer service team. We offer free customization services; visit our customization page for more details.

Step 3: Order Confirmation

  • Email Confirmation: Upon receiving your order, we will send a confirmation email.
  • Cancellation Window: Orders can be canceled within 48 hours of placement.

Step 4: Quality Assurance and Dispatch

  • Thorough Inspection: All lighting fixtures are thoroughly checked and photographed before dispatch.
  • Dispatch Timeline: Stock products are shipped within two days, while other fixtures may take approximately 3-7 days for dispatch.

Step 5: Tailored Shipping Arrangements

  • Shipping Timeframe: Air shipping takes 4-8 days, while sea shipping takes about 25 days.
  • Photo Confirmation: Upon request, we can provide actual photos of the lighting fixtures and packaging.

Step 6: Post-Delivery Support

  • Inspection Upon Arrival: Please inspect the lighting fixtures promptly upon delivery.
  • Damage Protocol: If any damage is found, take photos or videos and contact our customer service immediately. We assist with free returns or exchanges.

Step 7: Post-Installation Support

  • Bulb Replacement: We offer free replacement bulbs for two years post-installation.
  • Component Replacement: Free replacement of small parts, such as crystal connectors, is also available in case of damage.

Contact Information

Enjoy a seamless and personalized experience with Alimia Lighting's comprehensive customization service!